Transparency Statement
Last Updated: September 10, 2025
At Tirnol Iru, we believe in maintaining open and honest communication with our community. This Transparency Statement outlines our commitment to clarity in how we operate, make decisions, and serve our learners.
Our Mission and Values
Tirnol Iru was founded in 2022 with a clear purpose: to provide accessible, high-quality hair cutting education that serves our local community while leveraging modern digital technology. We combine personalized instruction with collaborative learning environments to help students master their craft.
Our core values include:
Integrity: We conduct our business honestly and ethically in all interactions.
Quality Education: We prioritize educational excellence and student success above all else.
Accessibility: We strive to make professional education available to everyone in our community.
Transparency: We communicate openly about our practices, policies, and decisions.
How We Operate
Business Structure and Ownership
Tirnol Iru operates as an educational service provider specializing in hair cutting instruction. We offer both group sessions and individual lessons, allowing students to choose the learning format that best suits their needs and goals.
Our physical location is at Peremohy Square, 3, Pavlivska Square, 10, Kharkiv, Kharkiv Oblast, Ukraine, 61000, where we conduct in-person sessions and maintain our administrative operations.
Service Delivery
We provide educational services through multiple formats:
Group Online Sessions: Interactive classes where students learn collaboratively with peers under instructor guidance.
Individual Online Lessons: One-on-one instruction tailored to specific student needs and skill levels.
Personalized Learning Paths: Customized curricula designed to help each student achieve their unique educational goals.
Live Instructor Interaction: Real-time feedback and guidance from experienced hair cutting professionals.
Instructor Qualifications
All instructors affiliated with Tirnol Iru meet established professional standards in hair cutting and styling. Our instructors possess practical industry experience and demonstrate teaching competency before being approved to lead sessions.
We regularly evaluate instructor performance through student feedback and direct observation to maintain educational quality standards.
Financial Transparency
Pricing and Fees
Our pricing structure is clearly communicated before enrollment. All fees associated with courses, sessions, or materials are disclosed upfront with no hidden charges.
We maintain transparent pricing for:
Course enrollment fees
Individual session rates
Group class pricing
Any additional materials or resources
Refund Policy
Our refund policy is clearly stated in our Terms of Service. We honor refund requests made within the specified timeframe according to the circumstances outlined in our policy documentation.
Payment Processing
We work with established payment processors to handle financial transactions securely. We do not store complete payment card information on our systems. All payment data is processed through encrypted channels using industry-standard security protocols.
Data and Privacy Practices
Information Collection
We collect only the information necessary to provide our educational services, process enrollments, and communicate with students. This includes contact information, enrollment data, and learning progress records.
Our complete data handling practices are detailed in our Privacy Policy, which is available on our website.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
We use selected third-party services to support our operations, including:
Communication platforms for delivering online sessions
Payment processors for handling financial transactions
Email services for student communications
Website hosting and infrastructure providers
These service providers are chosen based on their reliability and commitment to data protection. We share only the minimum information necessary for these services to function.
Content and Curriculum
Educational Content Development
Our curriculum is developed by experienced hair cutting professionals based on industry standards and best practices. We regularly review and update our educational content to reflect current techniques and trends.
Content sources include:
Original material created by our instructors
Licensed resources used with proper authorization
Industry-standard techniques and methodologies
Content Accuracy
We make reasonable efforts to ensure all educational content is accurate and current. However, the hair cutting industry evolves continuously, and students should supplement their learning with ongoing professional development.
Intellectual Property
All course materials, including videos, documents, and visual content, are protected by intellectual property rights. Students receive limited licenses to use materials for personal educational purposes only.
Student Rights and Responsibilities
Your Rights as a Student
When you enroll with Tirnol Iru, you have the right to:
Clear information about course content, requirements, and expectations
Qualified instruction from experienced professionals
Fair treatment regardless of background or identity
Privacy protection for your personal information
Feedback mechanisms to share concerns or suggestions
Access to materials during your enrollment period
Student Responsibilities
Students are expected to:
Attend scheduled sessions or notify instructors of absences
Engage respectfully with instructors and fellow students
Complete assignments and practice exercises as directed
Respect intellectual property and not share course materials
Provide honest feedback to help us improve
Communication Practices
How We Communicate
We communicate with students through multiple channels:
Email: Official announcements, course updates, and administrative matters sent to help@tirnoliru.com
Platform Notifications: Session reminders and schedule changes
Direct Messaging: Instructor communication during learning activities
Website Updates: Policy changes and general announcements posted on tirnoliru.com
Response Times
We aim to respond to student inquiries within two business days. During peak enrollment periods, response times may be longer, but we strive to acknowledge all communications promptly.
For urgent matters affecting scheduled sessions, we provide expedited response through our phone line at +380535298153.
Language and Accessibility
All our official communications, course content, and documentation are provided in English to ensure consistency and clarity for our diverse student community.
Decision-Making Processes
Curriculum Changes
We periodically review and update our curriculum based on:
Industry developments and emerging techniques
Student feedback and learning outcomes
Instructor recommendations from practical experience
Quality assessments and educational effectiveness
Significant curriculum changes are communicated to enrolled students with adequate notice.
Policy Updates
We review our policies regularly to ensure they remain relevant and effective. When policies are updated, we notify affected parties and provide reasonable time to review changes before implementation.
All policy documents include a "Last Updated" date for transparency.
Service Modifications
Changes to services, session formats, or platform features are evaluated based on student needs, technical capabilities, and educational effectiveness. We communicate changes clearly and provide support during transitions.
Complaints and Feedback
How to Share Concerns
We welcome feedback and take complaints seriously. Students can report concerns through:
Email: help@tirnoliru.com for formal complaints or detailed concerns
Phone: +380535298153 for urgent matters requiring immediate attention
In-person: Visit our location at Peremohy Square, 3, Pavlivska Square, 10, Kharkiv
Complaint Resolution Process
When we receive a complaint, we follow this process:
Acknowledgment: We confirm receipt within two business days
Investigation: We review the matter thoroughly, gathering relevant information
Resolution: We work toward a fair outcome and communicate our decision
Follow-up: We ensure the resolution is implemented and check for satisfaction
Feedback Integration
Student feedback directly influences our improvement initiatives. We regularly analyze feedback patterns to identify areas for enhancement in our services, content, and operations.
Limitations and Disclaimers
Educational Outcomes
While we provide quality instruction and support, individual learning outcomes depend on multiple factors including student effort, practice time, natural aptitude, and prior experience. We cannot guarantee specific results or career success.
Technical Limitations
Our online services depend on internet connectivity and technology platforms. We cannot control external factors affecting service delivery, including internet outages, platform failures, or student equipment issues.
We make reasonable efforts to minimize disruptions and provide alternative solutions when technical problems occur.
Professional Licensing
Our courses provide education in hair cutting techniques. Students are responsible for understanding and complying with any professional licensing requirements in their jurisdiction. We do not provide legal advice regarding professional certification or licensing.
Continuous Improvement
Quality Assurance
We continuously monitor and evaluate our educational services through:
Student performance tracking and learning analytics
Regular feedback collection through surveys and direct communication
Instructor evaluations and professional development
Industry benchmark comparisons and best practice research
Innovation and Adaptation
We remain committed to improving our services by:
Exploring new teaching methodologies and educational technologies
Expanding course offerings based on student interest and demand
Enhancing platform features to improve user experience
Strengthening community connections and local partnerships
Contact Information
For questions about this Transparency Statement or any aspect of our operations, please contact us:
Email: help@tirnoliru.com
Phone: +380535298153
Address: Peremohy Square, 3, Pavlivska Square, 10, Kharkiv, Kharkiv Oblast, Ukraine, 61000
Website: tirnoliru.com
Commitment to Transparency
This Transparency Statement reflects our ongoing commitment to operating with integrity and openness. We recognize that transparency builds trust, and trust is fundamental to effective education.
We will continue to communicate honestly about our practices, acknowledge our limitations, and work diligently to serve our student community with excellence.
As our organization grows and evolves, we will update this statement to reflect changes in our operations while maintaining our core commitment to transparency in all we do.